Simply click on the end of a page on “Find pieces in a Boutique” or click here.
You will be shown a list of boutiques where the selected piece is currently available, including locations and availability details.
CLAUDIER presents four main collections each year:
– Two Ready-to-Wear collections — Spring–Summer and Autumn–Winter
– Two Haute Couture collections — Spring–Summer and Autumn–Winter
In addition, CLAUDIER releases special editions, limited collections, and exclusive capsules, created to highlight unique inspirations and exceptional craftsmanship.
Yes. All current CLAUDIER fashion collections that are available for online purchase can be found directly on our website.
Care instructions can be found directly on each product page under the “Care Instructions” tab.
If you already own the item, detailed care guidance is also included on the product’s internal label.
For additional questions, our team is available to assist you – please contact us here.
All CLAUDIER products are crafted in our in-house ateliers, where every piece is created with exceptional attention to detail and artisanal expertise.
You can discover more about our craftsmanship by visiting the dedicated page here.
CLAUDIER products can be purchased:
– Online at CLAUDIER.EU
– or in boutiques selected byCLAUDIER.
You can find the full list of boutiques here.
To discover the piece that suits you best, you may:
– explore our collections using the search function,
– book a Private Viewing for a personalised selection experience here,
– or schedule a one-on-one Consultation with a Sales Associate here.
Our team will be delighted to guide you toward the perfect choice.
Yes. You can access our size chart by clicking here.
Please refer to the size chart available here, where you will find detailed measurements to help you choose the perfect fit.
Prices for all Ready-to-Wear pieces are displayed directly on each product page.
For Haute Couture creations, prices and detailed information are available upon request.
Please contact us here to speak with a dedicated advisor.
“Made to Order” pieces are crafted exclusively for you.
Each item enters production only once your order has been confirmed, allowing us to minimize waste and ensure a truly personalized, artisanal creation process.
For this reason, please allow approximately 2–4 weeks for delivery.
Yes. All products purchased through CLAUDIER.EU are guaranteed to be 100% authentic, crafted exclusively in our official ateliers and distributed through our controlled supply chain.
We do not authorize third-party discount sellers; any reduced prices outside our official channels may indicate counterfeit goods.
CLAUDIER does not offer online sales. Discounted items are available exclusively in official outlet stores. Use the store locator to find your nearest Gucci outlet.
Furthermore, CLAUDIER does not hold sales event – neither on Black Friday nor as part of private sales events. If you encounter items being offered at reduced prices outside of authorized CLAUDIER´s retailers, they are most likely not authentic products.
You can reach our team at any time via the “CONTACT US” link located at the bottom of every page.
Alternatively, you may connect with a dedicated advisor through the menu under “CONTACT SALES ASSOCIATE”, or simply click here to get in touch directly.
To stay informed about the latest collections, exclusive releases, and invitations to special events, you may subscribe to our newsletter. You can register with your email address within the newsletter section at the bottom of the website.
For repair inquiries, please contact our Client Care team at support@claudier.eu or reach out via the service page here.
Our specialists will guide you through the process and provide detailed information regarding available repair services.
Your invoice will be sent automatically by email within 1-8 days once your order is confirmed.
Should you require an additional copy or a formal proof of purchase, please contact support@claudier.eu or submit a request here.
Yes. CLAUDIER provides alteration services to ensure an impeccable fit.
For details regarding available tailoring options, please contact support@claudier.eu or submit a request here.
Yes. If you wish to confirm the authenticity of a CLAUD piece, please contact directly support@claudier.eu or submit a request here.
Authentic CLAUDIER creations are available exclusively on our official website, CLAUDIER.EU, and at our authorized CLAUDIER boutiques. Items offered outside these channels may not be genuine.
Simply click the heart icon on any product page or open “WISHLIST” in the menu.
There, you can view your selected pieces and share your curated wishlist effortlessly with friends or loved ones.
To arrange a one-on-one consultation, please contact us here.
A dedicated advisor will be pleased to provide personalized guidance, tailored recommendations, and an experience designed around your preferences.
Yes. Certain CLAUDIER pieces offer personalization options, indicated directly on their product pages.
For unique requests or bespoke creations, please contact us.
Simply select the desired item, choose your size or configuration, and add it to your shopping bag.
Once you proceed to checkout, you will be guided through each step to complete your purchase with ease.
We accept the following payment methods:
– Credit / Debit Cards: Visa, Mastercard, American Express, CB
– Klarna
– Apple Pay and Google Pay
No, combined payments are not available.
However, you may securely save your preferred cards within your account for future purchases.
Yes.
All transactions are processed through Stripe, a leading global payment platform that ensures the highest level of security and encryption. For further information please contact Stripe.
Your payment will be charged once your order has been places/confirmed.
Your invoice will be sent automatically by email within 1-8 days once your order is confirmed.
If you have not received one please contact support@claudier.eu or submit a request here.
If the option to cancel or modify your order is visible in your order confirmation email or within your account under “MY ORDERS”, you may request the change directly.
If no such option appears, please contact us at support@claudier.eu as soon as possible.
Emails received within the first two days after placing the order will be taken into consideration.
Delivery methods may vary depending on your shipping address.
Your order is prepared with exceptional care and presented in our signature CLAUDIER packaging, designed to protect the item and elevate your unboxing experience.
Once your order has been shipped, you will receive an email containing your tracking number.
If you have not received a tracking link, please contact us at support@claudier.eu or via our service page here.
If your order is declined, please contact us at support@claudier.eu or reach out through the contact page here.
Yes, all displayed prices include VAT.
For VAT refund inquiries, please contact us directly. Our team will be pleased to assist you.
At this time, gift cards are not available for online purchases.
Yes. You can securely save your preferred payment cards within your account for faster checkout in the future.
You can reach our team at any time via the “CONTACT US” link located at the bottom of every page.
Alternatively, you may connect with a dedicated advisor through the menu under “CONTACT SALES ASSOCIATE”, or simply click here to get in touch directly.
Click on the user icon or in the menu on “MY ACCOUNT” to be redirected to the registration form. Then fill in all fields marked with an asterisk and confirm your entry by clicking on “REGISTER”
With your personal account, you can:
– Manage your personal data,
– Update your password at any time,
– Save multiple delivery addresses,
– Create a wish list and share it with others.
When you register, you can also sign up for exclusive news and updates about the world of CLAUDIER.
Click on “Forgot Password?” during the login process.
You will receive an email with a secure link to reset your password.
CLAUDIER delivers to a wide range of international destinations.
Available locations will be displayed during checkout once you enter your shipping address.
At this time, gift cards are not available for online purchases.
During checkout, simply select the option “Package as a Gift” and add a personal message.
Your order will be presented in our signature CLAUD gift packaging.
To initiate a return, please contact us directly support@claudier.eu or here.
You can view our full Terms & Conditions here.
To initiate a return, please contact us directly support@claudier.eu or here.
To initiate a return, please contact us directly support@claudier.eu or here.
14 days without any information and otherwise 21 days.
You can view our full Return & Exchange policies here.
Up to 14 days, unless something comes up on the part of the payment providers or the bank, or they have different terms and conditions.
For further information please read our General Terms and Conditions here.
For further information please read our General Terms and Conditions here.
For further information please read our General Terms and Conditions here.
Yes. CLAUDIER offers dedicated after-sales support exclusively for products purchased through our official online boutique.
Our service philosophy focuses on longevity, responsible craftsmanship, and the careful preservation of each piece.
Every request begins with a thorough assessment of your item.
Our specialists will review its condition, discuss suitable care or repair options with you, and accompany you throughout the entire process to ensure your piece can be enjoyed for many years to come.
For further assistance, please contact our Client Care team.
Please contact support@claudier.eu or submit a request here.
To request a repair, please contact us at support@claudier.eu or reach out through our service page here.
Our team will guide you through the next steps and provide all necessary information.
You can receive personalized guidance at any time by contacting our Client Care team or one of our dedicated Sales Associates.
Simply reach out through the “CONTACT US” link, select “CONTACT SALES ASSOCIATE” in the menu, or write to us directly.
To arrange a one-on-one consultation, please contact us here.
A dedicated advisor will be pleased to provide personalized guidance, tailored recommendations, and an experience designed around your preferences.
Yes. CLAUDIER provides alteration services to ensure an impeccable fit.
For details regarding available tailoring options, please contact support@claudier.eu or submit a request here.
Yes. Simply enter the recipient’s address in the shipping section and select “Package as a Gift” during checkout.
You may also include a personalized message, which will be elegantly presented with your order.
We offer the option to have your order beautifully packaged as a gift, accompanied by a (if selected) personal note.
For bespoke or customized gifting solutions, please contact us at support@claudier.eu or reach out here.
Yes. For more information or to purchase a gift card, please contact support@claudier.eu or submit a request here.
Gift cards can be loaded with any amount between €50 and €20,000, allowing you to choose the value that best suits your gifting needs.
Simply contact support@claudier.eu or submit a request here, and we will provide you with the updated balance of your gift card.
Yes. A selection of CLAUDIER products offer personalization options, allowing you to create a truly meaningful and unique gift.
Items that can be personalized are clearly indicated on their product pages.
For bespoke requests or guidance, please contact support@claudier.eu or submit a request here.
Click on the user icon or in the menu on “MY ACCOUNT” to be redirected to the registration form. Then fill in all fields marked with an asterisk and confirm your entry by clicking on “REGISTER”
With your personal account, you can:
– Manage your personal data,
– Update your password at any time,
– Save multiple delivery addresses,
– Create a wish list and share it with others.
When you register, you can also sign up for exclusive news and updates about the world of CLAUDIER.
To update your account information or request the deletion of your CLAUDIER account, simply log in by selecting the user icon or navigating to “MY ACCOUNT” in the menu.
From there, you can edit your details directly.
To stay informed about the latest collections, exclusive releases, and invitations to special events, you may subscribe to our newsletter. You can register with your email address within the newsletter section at the bottom of the website.
You may subscribe to our newsletter by entering your email address in the dedicated section at the bottom of our website or during account registration.
To unsubscribe, simply click the “Unsubscribe” link at the bottom of any newsletter email or update your preferences in your account settings.
CLAUDIER is committed to safeguarding your personal information with the highest level of care and transparency.
You can review our full data protection guidelines – including how your data is collected, used, stored, and protected – in our Privacy Policy, available here.
You can explore the story behind CLAUDIER and its evolution here.
Details about our commitment to responsibility, craftsmanship, and ethical practices can be found here.
To stay informed about the latest collections, exclusive releases, and invitations to special events, you may subscribe to our newsletter. You can register with your email address within the newsletter section at the bottom of the website.
You may subscribe to our newsletter by entering your email address in the dedicated section at the bottom of our website or during account registration.
To unsubscribe, simply click the “Unsubscribe” link at the bottom of any newsletter email or update your preferences in your account settings.
For career inquiries, please contact support@claudier.eu or submit a request here.
Our team will be pleased to provide information regarding current opportunities.
May we be of assistance?
Our dedicated client advisors are at your service to guide you through every detail of the world of CLAUDIER.
